Effective Date: 30 May 2025
At French Masterclass, we stand behind the quality of our digital learning materials. Your satisfaction is important to us, and we are committed to providing high-value educational experiences.
1. Digital Products and Refund Eligibility
Our products are delivered digitally via online access. Due to the nature of digital content, we offer refunds under the following conditions:
- A full refund may be requested within 30 days of purchase.
- To be eligible, the request must be made by the original purchaser and must include the email address used during checkout.
2. How to Request a Refund
To initiate a refund request, please contact us at bonjour@frenchmasterclass.com with the subject line: Refund Request – [Course Name].
In your message, include:
- Full name
- Email used to purchase the course
- Date of purchase
- Reason for your refund request (optional but appreciated)
We aim to process all refund requests within 5–7 business days.
3. Refund Limitations
We believe in trust and fairness, but we also reserve the right to decline refund requests in cases of suspected misuse, including but not limited to:
- Repeated refund requests across multiple purchases
- Evidence suggesting the course was downloaded, copied, or used extensively with the intent to benefit without payment
- Accounts showing suspicious activity (e.g., multiple enrollments under different emails)
Each case will be reviewed individually and with good faith.
4. No Partial Refunds
We do not offer partial refunds for bundled purchases, discounted packages, or multi-product orders. If you received a promotional bundle or discount, your entire purchase will be subject to review as a single transaction.
5. Chargebacks and Disputes
If you initiate a chargeback through your bank or payment provider without first contacting us, your access to our products and future purchases may be restricted. We encourage open communication and are always happy to resolve any concerns you may have.
If you have any questions about this policy, please contact us at bonjour@frenchmasterclass.com.