POLICY

Privacy Policy

Last updated: 5 May 2025

French Masterclass (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, purchase a course, or interact with our content.

By using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

French Masterclass is operated by Exploration Junkie, a company registered in Singapore. Our website is: frenchmasterclass.com.
If you have questions about this policy, you can contact us at: bonjour@frenchmasterclass.com

2. What Information We Collect

We may collect and store the following personal data:

  • Name and email address (when you register or make a purchase)
  • Billing information (processed via third-party platforms; we do not store credit card details)
  • Login credentials and account activity (e.g., course progress)
  • IP address and browser type (for analytics and security)
  • Course feedback, messages, or form responses

We do not knowingly collect data from children under 13 years of age.

3. How We Use Your Information

We use your data to:

  • Provide access to your courses and learning dashboard
  • Process your payments securely
  • Send you transactional emails (receipts, account info, course updates)
  • Respond to your support requests
  • Improve our platform and user experience
  • Send optional marketing emails (only if you opt in)

We never sell your personal information to third parties.

4. Legal Basis for Processing (GDPR Compliance)

If you are in the EU or UK, we collect and process your data based on:

  • Your consent (e.g., opting into newsletters)
  • Contractual necessity (e.g., giving you course access after payment)
  • Legitimate interest (e.g., improving our services or detecting fraud)
  • Legal obligations (e.g., maintaining tax records)

You have the right to withdraw your consent at any time.

5. How We Share Your Data

We only share your data with:

  • Payment processors (e.g., Stripe, Razorpay, PayPal)
  • Email service providers (e.g., MailerLite, ConvertKit)
  • Analytics tools (e.g., Google Analytics)
  • Hosting and backup services

All partners are GDPR-compliant and only use your data to help us run our services.

6. Data Retention

  • We retain your account data as long as your account remains active.
  • You may request account deletion at any time.
  • We may retain anonymized usage data for internal analysis.

7. Your Rights

Depending on your location, you may have the right to:

  • Access a copy of your personal data
  • Correct or update inaccurate information
  • Request deletion of your data
  • Opt out of marketing emails
  • File a complaint with your local data protection authority

To exercise these rights, contact us at bonjour@frenchmasterclass.com.

8. Cookies

Our website uses cookies to:

  • Keep you logged in
  • Track your course progress
  • Measure traffic and improve performance

You can manage cookie preferences in your browser settings.

9. Security

We take data security seriously and implement appropriate technical and organizational safeguards.
However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with a revised date.

12. Contact

For questions, access requests, or concerns about your privacy, please contact us: bojour@frenchmasterclass.com

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